Refund

What is your return + exchange policy?

Domestic orders purchased within 90 days may be returned for a refund or store credit. Some orders may be eligible for an exchange. Items must be unwashed and unworn. All international orders, personalized, embroidered and sale items are final sale and not eligible for a return or exchange. 

Domestic gift returns will receive store credit that can be used to shop online or in a Guideshop. All orders must be accompanied with an order number and record of sale.  Shipping fees are not refunded. 

 

How soon will I get my refund?

Refunds and store credit are issued approximately 2 weeks after the return has been received. If there are any issues with your return package, the refund may be delayed. 

 

What items are returnable?

  • Unwashed and unworn items purchased in the last 90 days.

What items are non-refundable?

  • Items marked as final sale.

  • International orders.

  • Free gifts or promotional items with retail value.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.